Trigger an email when commented on ticket for requestor

Shweta91
Tera Contributor

I have a requirement to send an email only to requestor if ticket assigned person has made comment for requestor.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can follow below steps to do.

  1. Create notification on your target table.
  2. Add condition in "When to Send" like below.
  3. RunjayPatel_0-1731990531691.png

     

 

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

Here in this Video, I have covered the Basic of ITOM and CMDB as well as Introduction about the ITOM Module. Thank you for visiting my channel. Here, I'll share various technical knowledge. Feel free to reach out to me directly for any Service Now-related queries. Your support encourages me to ...
1 REPLY 1

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can follow below steps to do.

  1. Create notification on your target table.
  2. Add condition in "When to Send" like below.
  3. RunjayPatel_0-1731990531691.png

     

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

Here in this Video, I have covered the Basic of ITOM and CMDB as well as Introduction about the ITOM Module. Thank you for visiting my channel. Here, I'll share various technical knowledge. Feel free to reach out to me directly for any Service Now-related queries. Your support encourages me to ...