Trigger an email when commented on ticket for requestor

Shweta91
Tera Contributor

I have a requirement to send an email only to requestor if ticket assigned person has made comment for requestor.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can follow below steps to do.

  1. Create notification on your target table.
  2. Add condition in "When to Send" like below.
  3. RunjayPatel_0-1731990531691.png

     

 

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can follow below steps to do.

  1. Create notification on your target table.
  2. Add condition in "When to Send" like below.
  3. RunjayPatel_0-1731990531691.png

     

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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