UI design

S2ESolutions
Kilo Contributor

‎03-19-2024 10:00 PM

Trying to design a search for a case management platform.

Requirement is - user can search of one of the 9 unique identifier fields. If result if found then the result list view should display the identifier field used in search - in one of the identifier column in result list view.

 

Is this an out of box solution in Service Now or is it a complex solution and will need significant customisation to achieve it.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-20-2024 05:49 AM

Hi @S2ESolutions 

 

You can use OOTB link type for search:

 

AGLearnNGrow_0-1710938969866.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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S2ESolutions
Kilo Contributor
In response to Dr Atul G- LNG

‎03-20-2024 08:15 PM

Hi Atul

 

Thanks for the details but I am not a technical person - as a analyst i just wanted to know if there is an out of box solution to acheive my requirement.

 

From the response it feels that there is an OOB solution available.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to S2ESolutions

‎03-21-2024 05:35 AM

Yes @S2ESolutions  Its OOTB only.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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