Hello all,
Has anyone had any issues creating a UI Policy to hide/show a checkBox field for a service catalog item? I will document my UI Policy below.
Condition:
test_selectbox = new or
test_selectbox = old
Catalog UI Policy Actions
test_checkbox: Mandatory: Leave alone Read-Only:Leave alone Visible: True
test_reference field: Mandatory: True Read-Only:True Visible: True
When the test_selectbox condition matches, the test_reference field is visible but the test_checkBox remains not visible.
What is weird is that the UI policy works correctly when I created an additional test checkBox and removed both order values. This creates both checkBoxs on the top of the form which is not intended and only used for testing.
Thanks again
Ravio has a good point, there was a known problem with UI policies and checkboxes which is solved in patch 4. See Release notes: Geneva Patch 4 and search for PRB660782.
My demo instance from ServiceNow is on Geneva (patch3_hotfix2) and I am finding this is working for me without an issue. Below are the steps I took to attempt to reproduce your issue ricksam. Look this over and let me know if you're still having issues...
My variables, showing the checkbox located inside the container.
The catalog UI policy I have set up
And below is a quick video I took, because in times like this you need to see action - still images aren't that great in this instance. For my particular case, I have to move out of the field for the UI policy to take effect. If I just type something in, the UI policy doesn't react until the field state changes.
