UI16 Avatar Initials

[iqbalansari]

Good Morning Friends,

We are having a issue with Avatar in Istanbul UI16, The avatar is showing wrong initials since it's picking from email addresses and always assuming "Com" as the last name so instead of "Muhammad Ansari: MA" its considering "Muhammad Com: MC".

Can someone help me to locate where is this logic built to extract the initials.

Please note, we can not use first name and last name since we need to see email addresses in the column values. So only way is, to find where the logic is built, and grammatically extract the correct initials.

Any Clue in this regard will be highly appreciated.

Regards

Muhammad

[Chuck Tomasi]

I found this. You might find it useful.

ServiceNow KB: Avatar initials are incorrect when emails are in parentheses (KB0610401)

[iqbalansari]

Thanks Chuck,

We appreciate your response.

The article says it is fixed in "Istanbul" No patch is mentioned, which lets me assume that it is fixed in Istanbul base version, However we are experiencing this in Istanbul, can you let us which patch of Istanbul it is fixed in? or if there is any hot-fix available.

Muhammad

[Chuck Tomasi]

Hi Muhammad,

I don't have those details available to me. For that I recommend reaching out to customer support. I'll be interested to hear what they have to say.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

[Domenic Horner]

Hey,

It looks like there's a BR on sys_user that will push an update whenever the name field on sys_user is updated:

/sys_script.do?sys_id=218b6d329f2212005cec3b8eb42e7050

(it's called `Update live_profile with sys_user` on `sys_user` table)

Not sure if this is what you're looking for, but this is what would update the name property on the live_profile table, so you should be able to modify it to retrieve the correct set of names to be copied into live_profile.

- Domenic