Enable AI Search on KB portal
Hello,Is there a way enable AI search on KB portal. Thanks in advance
Forum Posts
Resolved! Can't created Standard Change Request via Flow Designer
Hi Experts I've try to create Standard Change Request via Flow Designer, but change type is ignored. 1. try to [Create Record] action & Result 2. try to [Create Standard Change Request] action & Result 3. Custom Action with script Result of ...
IP Address Management in ServiceNow
Hi all,We're starting to look at ServiceNow for IP Address / Network Management. Not using Discovery just yet, just manual population.We're considering using the IP Network (cmdb_ci_ip_network) table, but we're unsure if it's exclusively intended for...
How to add a "quick filter" at top of custom report/dashboard?
If I go into any built in list in ServiceNow (ITSM), such as the Incident view, I can have "quick filters" at the top of each column where I can search quickly against the list. Like, below the column header, the dark grey bar with search boxes below...
Configurable Workspace tabs
Hi, Is there a way to enforce "Details" tab to open first instead of "Playbook" tab keeping the Playbook tab position first and then Details tab like in below screenshot?
Resolved! Employee Center Portal menu color
HI Community, I'm branding Employee center and when I change the Navbar link hover color from branding editor it changes the link hover color for both the primary menu up top and megamenu (gold color). Is there any way I can change the link hover col...
SLA Definition changes
Hi Team,We recently figured out that the SLA response and resolution definition may need some changes in the filter conditions. So I wanted to know if it is good to modify the existing SLA definitions with the updated conditions and move it across en...
Is there a way to boost knowledge search results according to language?
Hello, expertI'm thinking about improving the searchability of the knowledge management we use in Global.Knowledge written in any language is available to all users, but I want knowledge that matches the user's language to be searched preferentially....
Response is not sending when Worknotes added and same is working when record inserted
Attached the screenshots The response is sent when the record is inserted & Response is not sent when Work notes added Insert status 202 : URL ends with /triggers/manual/paths/invokework notes status 400 Please anybody have the solution for this ...
In Agent workspace under agent assist functionality attach KB URL shouldnt auto post in work notes
Hi All,We have a requirement to avoid auto posting the KB URL in work notes.Steps:When agent click attach article -> pop up opens -> enter work notes -> when we click attach article the KB URL should get added in the compose section so the agent can ...
Resolved! unable to find UI Action with name 'undefined' on table 'change_request' - error message on the screen
When trying to cancel a change record which is in New state, getting the below error message. This is happening after the Rome Upgrade from Paris version.
Open Service Portal page when user tries to access specific table
Hi community! We have users that have access to the "normal" ServiceNow view. But we only want them to use Service Portal pages for a specific table (lets call it "x_my_table"). I have tried sys_navigator but the script is only working when the user...
Set autocomplete.contain for sys_user_group WITHOUT setting glide.ui.ref_ac.startswith to false
I have a requirement from a client that wants to be able to search with contains in their assignment group field on incident. This is due to their new naming convention of groups. I've found various solutions out there, but all of them take for grant...
Resolved! How to get a report to run on the 2nd Wednesday of every month
We're trying to create a report that runs on the second Wednesday of every month. What is the best way to accomplish this? We were trying to accomplish this with the use of a Business Calendar, but when we select those options, there isn't a field to...
Copy Work Notes from SCTASK to RITM
I have two BR running from the SCTASK table to copy work notes/ additional comments to the parent RITM. However, none are working. Below, is an example of one of the Business Rules for SCTASK>RITM. - Table: SCTASK- Before/ Update- Condition: When Wo...
