Hi All, We have the need to restrict the access to articles in some specific Categories on a KB. I´ve checked that there are user criteria for KB or Article. Are there any other possible way to restrict it to category? Thanks a lot, Michele
I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? Do I need to add any role? I didn't see any option
I have recently started with a new company and there is was only one KB for ITIL users. I have created a separate KB for employees. I have tested an employee's access to the kb via url/KB.However the KB is not being shown on the Service Portal for en...
Hi everyone, may I ask how I can find roles like in ServiceNow that have wide access permissions, allowing users to see all records regardless of specific criteria such as the service organization Thanks!
Hi, I would like some direction on how to enable a "training video" into a knowledge base article with Vancouver.
Assist me in ensuring that users cannot easily add new conditions when interacting with the filter field. I can write script include or client script for this case. I want to fix_param same as UI Classic
FYI. How can I export attachment one or more when export report?
There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...
Hello we are trying to attach a list of all comments on an incident to a reply from an incident using the Reply/Email button. I've already modified the Email Client Template, and I can get the LAST comment attached but we need a list of all the activ...
When searching for a location that is in the middle of our location hierarchy, the results returned don't include that middle location reference, only the most base child records. Employing wild cards such as '=' and '%' do not return a middle of the...
HI team,Configuration item is showing empty on list layout but there is value behind when i do show matching please verify and suggest
I have Created a catelog item. When the catelog item submits I want to set defalut values to some fields. I created a workflow using sc_request , but it is not shown in the catelog item. I want to set these values in request form. But iam not...
As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English ...
Hello All, We have approvals widget in service portal, where it displays the logged in user approvals. When user clicks on the approval record, the approver can see all the request details and approve it. We need to display the approval records for t...
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.