Unable to add labels to visual task boards error

[Kalpen Kothari1]

When trying to Add a label in Visual task board get error message "you do not have permission to create a label".

User has Admin rights + roles global_tags_creator and tags_admin role.

We've tried with other users with the same rights and still get the error. Any help appreciate to resolve this. 

Thanks

[Aman Kumar S]

Cause

Following OOB ACL's were de-actiavted on the affected instance, due to this ITIL users were unable to edit the labels on VTB.

• vtb_board_label/read => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=0630b8c77322230081e06502edf6a745
• vtb_board_label/write => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ac60f8c77322230081e06502edf6a7a7
• vtb_board_label/delete => https://<InstanceName>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=a1c68ef07323230081e06502edf6a795

Resolution

Activate the OOB vtb_board_label/read & vtb_board_label/write ACL's so that ITIL user can edit the labels on VTB.

Refer below link:

Users can not edit Visual Task Board label getting message "You do not have permission to update lab...

[Kalpen Kothari1]

Thanks for the reply. We have already performed these changes and also double checked they are set as mentioned. Unfortunately the issue still remains. 

Any further guidance would be appreciated. 

[Athmakuri]

Hello Kalpen

You need to have a role for this to adding and removing of labels in VTB.

The Role is global_tags_creator --> is for adding and renaming labels in the Visual Task board.

This will help you to add labels in VTB.

Thanks.