Hello Community!
This morning we received a ticket from a user complaining about his inability to download a file completely. The file he is trying to download is a 29MB csv file, and when he download it, it download only a 16MB file.
I checked on properties, but the only one I found was attachment.max_size which is oob (1024MB). It seems there is no restriction on attachment download (except the roles, but not the case here).
Did you ever faced this kind of issue? And what was the solution? Of course the complete file was send via email due to this limitation/bug..
##Edit:
The user downloaded the file from incident form. The original size file was known as shown in the activity stream of the incident
##
Thank you for your answer!
Best regards,
Fabien
Hi
Can you navigate to sys_attachment.list and locate your attachment. Add column Size bytes in the list and confirm the size of attachment. Also, please add column Size Compressed as well to ensure if the downloaded attachment matches any of these values?
Regards,
Muhammad
Hello Muhammad,
It seems that no values match what I can download :
Plus it has been confirmed by the user that the file does not contains all the data the original file contains (70k row for the downloaded version, while it's more between 150/200k in the original one).
Regards,
Fabien
