Unable to download MID Server files from my instance

[jyotsna1]

Unable to download MID Server files from my instance.

Getting below error, do anyone know why we are getting this error? 

Able to download below Windows (ZIP), but it does not have installer.bat file required for the installation

[Raj_Esh]

Hi Jyotsna,

I think the process has been changed. When it says installed. Try to change the configuration file and restart the MID server service. Then you will be seeing MID server in ServiceNow instance.

Here is the file where you will have to change the configuration.

Change MID Server configuration file security schemes

No need to worry if the installation is with non-GUI. 

Thanks,

Raj

[jyotsna1]

Hi Raj,

Thanks for your reply.

I followed the doc link shared and got below response after I started the service

*************************************************************************************
* REQUIRED Parameters that are AUTOMATICALLY filled in.
*
* This section contains parameters that are required, but will be automatically filled in
* after the MID server first made contacts to your ServiceNow instance.
*************************************************************************************
-->
<!-- Records the unique ID of the MID server's record on the ServiceNow instance. On
installation of the MID server, this value should be empty. The MID server
will fill in this value after it first contacts your ServiceNow instance. -->
<parameter name="mid_sys_id" value=""/>

<parameter name="keypairs.mid_id" value="604f0332170201106133efd61b7b1c00"/>

This suggests that the MID server has communicated with the ServiceNow instance and filled in the keypairs.mid_id value. But MID server record is not created in servicenow.

I got the below issue under MID Server issues

[Raj_Esh]

Hi Jyotsna,

This seems the issue with the logins.

Try to follow the KB article KB0597574

you will be able to solve it. You will have to modify the config file according to your environment.

Hope it helps.

Thanks,

Raj

[jyotsna1]

Hi Raj,

I followed the KB, but still its not working. MID Server record is not create din ServiceNow but getting below error.

I changed MID Server user password and tried re-installing. The server appears to be up and running and a new KeyPair value has appeared in the config file

[Raj_Esh]

Hi Jyotsna,

I hope you have assigned the mid_server role to the MIDServerDev user.

"The issue record does get automatically cleared once the MID Servers are installed, but the MIDUserConnectivity job that creates and clears this runs only every 4 hours, and so there a time when this error can cause confusion"

I feel it is expected as per KB0957056

Change the state of the issue to Resolved and monitor it for a day and see if you have any new MID server issues. 

Hope it helps.

Thanks,

Raj