We recently upgraded to Geneva from Eureka, migrating Knowledge from v2 to v3 has been fairly painless but we want to keep using our customized kb_view_customer UI Page available for a while as it has some custom views and fields that our Service Des...
Hello all, I’m working on fixing a WMIRunner authentication error. I’ve verified that the password for the credential is correct and it is in the domain admins group. I use the "Test credential" link and I get an “Authentication Failed” error. I’v...
Since the groups and group members do not come up in the update set, what is the best way to import the users into the groups in bulk? Also is there a way to automatically set the type field as well for each group?
How to add or remove page from service portal?
Hi, i'm trying to understand if it is possible to set/update sys_created_on and sys_created_by either via TableAPI or glideRecord? I have two use cases. First, we plan to have an external API to do a non-SN authentication&authorization check and then...
Hi Guys, I tried to Send an email from EMAIL REST API. I got the below error message. Here is my Request format Accept:application/jsonContent-Type: application/json {"to":"malaravan@example.com","cc":"phil.hendrie@example.com","subject":"Testing for...
Hello All,I was stuck on this particular point and hope someone can point me in right direction.I want to create a reusable widget (say a modified date picker), I would use it as a variable in multiple catalog items. Now, I'd like some options to dyn...
I want to set inbound email action, when email received from non user, system should create a request and assign to support group.emails will be send from few external email addresses. i set inbound email action with some conditions and the emails we...
I'm looking to remove all the demo data from the PPS plugin specifically - not the entire instance. Is there a good way to do this that doesn't involve manually clearing out the data from each table?
I am creating templates for knowledge articles. I set the field type to 'String' and saved the template. I now want to change the Field Type to be 'HTML', however the field is greyed out and I am not able to change it. I also tried to see if I could ...
I am using domain separation and we have our 3 domains set up as. TOPTOP/SUB1TOP/SUB2 We began by modifying a specific form view in TOP for all the sub domains to share and it was working great. Then SUB1 wanted a small change that we made on TOP/SUB...
Hello ,So, the requirement I am working on requires me to list out the CIs assigned to the the current user from a reference field. Upon selecting the item, the "Request For" variable gets populated with the current user's ID which can then be manual...
Hi,I'm working with ServiceNow default Call Application. I'm trying to incorporate transferring a Call to a "Record Producer" because this functionality is not there. I was hoping someone could help me with the basic design that I should follow...
Where can i get the servicenow logo graphic? I want to add it to my work email.thanksTony
Hi, I am trying to set up modules for the self-service portal, however I am having trouble being able to find the URL of the page I would like to show in the module. I would like to create a module for the quick links page, when I go to the quick l...
