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Who can approve a CSM registration request?

According to https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/t_ApproveRegRequestWithValidCode.html, the only thing required is the sn_customerservice.customer_admin role. I gave th...

e_wilber by Tera Guru
  • 2833 Views
  • 2 replies
  • 0 helpfuls

Reporting on History

Hi there, I am wondering if it is possible to run a report on different CI attributes that have changed over time. For example, I want to have a report that shows me how many CIs had an empty support group 6 months ago, 5 months ago, 4... etc. I woul...

emma_hunt by Giga Contributor
  • 3678 Views
  • 8 replies
  • 2 helpfuls

Resolved! workstation pc class in cmdb

Hi, we are using kingston version. i am not able to find the cmdb_ci_workstation_pc(workstation pc) class in cmdb. This is an extension of class personal computer. can any one suggest me that what plugin is needed to get this class.   Regards, Rajash...

Rajjjj by Tera Contributor
  • 2022 Views
  • 8 replies
  • 4 helpfuls

Escalation Field

We have an 'Escalation' field on our incident table, which I presume calculates the length of time the incident has been active.  It automatically changes from Normal, Moderate, High, and Overdue. I cannot find where the rules are set-up for these es...

smithro by Tera Guru
  • 1666 Views
  • 1 replies
  • 2 helpfuls

Event Log History

Does anyone know the retention history for System Policy --> Event Log?       I was trying to look back for failed login attempts, but it appears to only go back a week or so.Thanks,-Tyson