Universal request opened_for field mapping from record producer

[Tim Grindlay]

I've created a record producer for a task extended table and have enabled universal request (UR Certified). 

When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring from a UR to the task this seems to be done in the direct transfer settings, but how is it done the opposite way? i.e. When the UR is created automatically from the task. Service requests map correctly from requested_for to opened_by but I can't find where.

[Tim Grindlay]

What happens if you disable the business rule? if it lets you save it, re-enable it and try some debugging maybe there's a system log error. If it doesn't then it's something else.