Upgrade Monitor still showing "Waiting for summary job to run..." 5 hours after the upgrade

[Max Nowak]

Hi,

I upgraded a customer's instance from Tokyo Patch 3b to Tokyo Patch 7 this morning. After the upgrade finished (roughly 5 hours ago), I wanted to check for any skipped records, but the Upgrade Monitor showed "Waiting for summary job to run..." instead of displaying any skipped records:

At that point, it was just 30 minutes after ServiceNow had notified me that the upgrade finished, so I though okay, I"ll do something else while the "summary job", whatever that is, runs.

Now, 4 and a half hours later, I'm still seeing the same "Waiting for summary job to run...". When navigating to Upgrade Center > Upgrade History, I can see the upgrade from Tokyo Patch 3 to Tokyo Patch 7, and I can also see a few skipped records, but they haven't been categorized, and the number of total changes skipped / applied / processed is still empty.

I've seen this behavior when checking the upgrade history immediately after an upgrade, but never 5 hours after.

Has this happened to anyone before, and if so, is there anything I can do besides just waiting?

Thanks in advance,

Max

[Nick McKeel1]

I am experiencing this issue today as well. Can we upvote this, etc? I'd like to know the answer as well.

[Marek Stawowy]

Same issue here

[Serge Taelemans · Accepted solution]

Hi eveyone,

please find here the solution :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1285461

Regards

Serge

[Danielj]

Hi Serge,

doesn't work to well ... Transaction did not catch anything in 1000sec. Any other Workaround?