Session timeout popup in San Diego

KOUSTAV DUTTA · ‎06-13-2022

Hi All,

After our instance has been upgraded to San Diego patch 2, we are experiencing a popup that says "Your login Session has expired. Please login again". I understand that this popup is coming from the timeout property. However, I actually need a bit information on

Where is message is configured? I did search in sys_ui_message with the same string but not able to find any.
Is there any way to stop it as this is a new popup appearing, hence client is looking for a way to not show it
Is this popup introduced in San Diego only?

Any lead is welcome. Thanks!!

KOUSTAV DUTTA · ‎07-06-2022

This is the response received from ServiceNow:

"That popup you posted is simply the San Diego version of the Rome modal shown in the attachment loginModal_Rome.png. Yes, this is expected behavior when the session timeout is reached. This is not new behavior, it is just an updated UI compared to Rome."

View solution in original post

aen612 · ‎06-17-2022

We're seeing the same thing on San Diego Patch 3.

When 'Next Experience' is turned off, the popup doesn't seem to appear. I've not been able to find anything further as of yet.

Karlie · ‎06-23-2022

Have you found yet anyway it can be turned off in the next experience?

Tracy Hardman · ‎06-28-2022

We are experiencing the same thing - wondering if anyone has found a resolution. Thanks.

Mads Moi-Aune · ‎06-29-2022

We are experiencing the same on San Diego Patch 4. Is there a property to turn this off?