URL Copy doesn't work and takes an old value

[Michael Moch]

Hello team,

it sounds strange, but when you click on Copy Url this URL is not cached. What could be the reason? My colleagues also had the problem and we tried all browsers, Chrome and Edge.

[Akash4]

Hello,

Depends on the version/family of the instance & customizations performed. Also, I would not miss to ensure with OOB PDI Instance UI Marco named "context_form_header".

OOB link: https://<instance>.service-now.com/sys_ui_macro.do?sys_id=2ff1c56ca9fe3dba014340c4697b5088

Hope this helps!

Regards, Akash