User Approval + Manual Approval

[Kyu Min]

Hello all,

I have a request to add a manual approver in case that the requestor's manager is on leave and cannot approve.

I'm using the Approval Coordinator for the manager approval and the manual approval.

But when adding the a manual approver and he approves it, the WF is not moving forward, is waiting for the manager's approval, even though I have set the Approval Coordinator to move forward at the first approval or rejection of any child approvals.

Any ideas of what am I missing?

Thank you for your help.

[Kyu Min]

Hello Alejandro,

The "Assess" state is for Change Request. I'm working on Requested Item.

Thank you anyway.

[Stefan K_]

The workflow is "locked on" to the approval records it created by their sys_ids. It doesn't see or care if you go manually adding new approvals. 

In this case you could create a delegate record on the behalf of the manager who is on leave and the delegate can do the approval without causing issues in the workflow.

[Kyu Min]

Hello Stefan,

Thank you for your input.

I presented presented that to the requestor team but they don't want the user to delegate the approvals. Unfortunately, I can't use this option.

Thank you for your help.

[abhijitkhewale]

Hi Kyu,

This can be achieved by clicking "new" button on the approval section of the ticket and then manually select approvers name.

First complete the automated or pre defined approval.

[Kyu Min]

Hello abhijitkhewale,

Thank you for your reply.

When I click on "New" button, it opens a form to create a new user, so it's not useful in this context.