User Profile Showing user not found

[edhefford]

Hi All,

Im using the OOTB User Profile on our Service Portal, but when ever anyone clicks on it, we get the following error

Any ideas?

[sergiu_panaite]

Hi Ed,

When a user clicks on the Profile on Service Portal the URL should change into something like this:

https://<yourinstance>.service-now.com/sp?id=user_profile&sys_id=6816f79cc0a8016401c5a33be04be441

If user is not found, the most probably the URL has an empty sys_id condition. Is that the case for you?