User Profile Showing user not found

edhefford
Kilo Expert

‎03-21-2017 05:15 AM

Hi All,

Im using the OOTB User Profile on our Service Portal, but when ever anyone clicks on it, we get the following error

Screen Shot 2017-03-21 at 11.14.07 pm.png

Any ideas?

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sergiu_panaite
ServiceNow Employee
ServiceNow Employee

‎03-21-2017 05:29 AM

Hi Ed,



When a user clicks on the Profile on Service Portal the URL should change into something like this:



https://<yourinstance>.service-now.com/sp?id=user_profile&sys_id=6816f79cc0a8016401c5a33be04be441



If user is not found, the most probably the URL has an empty sys_id condition. Is that the case for you?


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