Variables Drop down is not showing for snc_internal user while raising a Request.

Rashmi N
Tera Contributor

Hi,

 

Catalog item - xyz,

it contains 2 custom variables(choice list variables) and referring to 2 different tables , based on first variables it will show the second variables dropdown list, I am mentioning the reference variable table names below.

1.abc - Business Service(cmdb_ci_service)

2.xyz - Service Offering(service_offering)

 

This item is designed for end users so all the snc_internal user can access this item but while trying to raise the request, no dropdown choice list is showing, what will be the possibilities in this case, how can we fix these, what and all areas I need to check this.

 

I had gone through the ACL's which are referring to these tables, tried creating read ACL to that particular table for snc_internal  role but it's not working.

 

Thanks,

Rashmi

3 REPLIES 3

Jaspal Singh
Mega Patron
Mega Patron

Hi Rashmi,

I see you have gone through the ACLs but just checking if you had modified ACL of Type read for above tables.

If not, please try it once for and things to work. In case, you can also impersonate a user with only snc_internal access and then try to access table from backend to see if records are visible or there is a 'Security constraint...' message.

 

Hi Jaspal,

 

I already impersonated with snc_internal user and tried accessing the table from backend, they can read the data and they have access to visible the records but while submitting the request they can't see those records.

 

Thanks, 

Rashmi

 

Facing the same issue, were you able to resolve this?