Virtual Agent Chat window disappears after interacting with it

SSantacroce
Tera Contributor

4 hours ago

Hello!
I've recently been facing issues with the Virtual Agent.

When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" until it's out of view from the screen.

Only reloading the page brings it back.

 

Has anyone ever faced this issue?

 

SSantacroce_0-1770886454712.png

 

Labels:
0 Helpfuls
  • 85 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

3 hours ago

Hi @SSantacroce 

Please try repairing the ESC Portal along with the Virtual Agent plugin once

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls