Virtual Agent Chat window disappears after interacting with it

[SSantacroce]

Hello!
I've recently been facing issues with the Virtual Agent.

When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" until it's out of view from the screen.

Only reloading the page brings it back.

Has anyone ever faced this issue?

[Dr Atul G- LNG]

Hi @SSantacroce 

Please try repairing the ESC Portal along with the Virtual Agent plugin once

[SSantacroce]

Hi @Dr Atul G- LNG , thanks for your reply, how can I do this?

[Dr Atul G- LNG]

Go to plugins

- Search for Virtual agent

and then for employee center