[Virtual Agent] - Is there a way to automatically open virtual agent topics?

[jacque3]

Hello everyone,

I'm currently implementing virtual agent in our service portal and I would like to load a topic once I clicked a button.I know that we can use this URL  https://instance.service-now.com/$sn-va-web-client-app.do to load the virtual agent frame but I want to know if it's possible to add something like a parameter there that will load the topic

btw: I don't want to manually select the  topic in the menu 🙂 

Thank you

[Chris D]

Thanks I'll post something there and also try to get something sent directly to our ServiceNow reps for some more explanation.

I was planning to use sysparm_topic to auto-start a conversation after searching for it in the normal portal search (i.e. new search source on the sys_cs_topic table), but New York will effectively neuter the Virtual Agent if I do this. I can't direct users to a one-trick Virtual Agent - it defeats the purpose of VA and would utterly confuse users.

To be honest, I'm not sure what the "context menu" is that it's referring to (because the top-right corner menu still works), but if you just open up any conversation via the direct URL (https://abc.service-now.com/$sn-va-web-client-app.do?sysparm_topic=xyz), you'll see that the End Conversation button is disabled and then when the conversation ends, "Click here to start a new conversation" is still visible and clickable but does nothing. It'd make for a awful user experience if actually utilized.

[Mark Roethof]

Wow that last one concerning the "Click here to start a new conversation" is nasty! Just reproduced this on my PDI, really bad.

Kind regards,
Mark

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[Community Alums]

Hi Mark, 

I have a same requirement to open VA with a default topic. I followed the steps suggested by you but for some reason it is not working for me. Please have a look at the screenshot given below. 

Steps I followed

1. Created a module where type is "URL from Arguments" and value that I put in under arguments is "/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_topic=6f449f192f7f1110f165c886f699b698&sysparm_skip_load_history=true"

2. Upon clicking on module it opens up the VA window but always with dotted line and shows nothing else. Same can be seen in the attached screenshot. 

Not sure what I am missing but I'll be highly obliged for this timely help. 

[Kim Sullivan]

Anyone know a way to load a specific branding with $sn-va-web-client-app?  Or is there a list of all the sys_parm options available?

[DChandlerKy]

The parameter is "sysparm_branding_key=<brandingkeyvalue>"

🙂 Hope that helps!