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11-14-2019 10:48 AM
Hey all, I know that there is the default 7 labels that the VTB that everyone can rename, change color, and turn on or off. However only the board owner can add and delete labels.
The role that a person needs to add labels is `global_tags_creator`.
Is there any way to modify permissions on a VTB? Currently impersonating the VTB owner in our dev environment to see if they have any options I'm not seeing but can't quite seem to find anything.
Solved! Go to Solution.

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11-20-2019 02:42 AM
Hi
I raised a HI Ticket to get clarification on this and after some back and forth we got a workaround:
Create property: glide.vtb.check_global_tags_creator_role
And set it to "false"
This way no role is required to create new label.
It is documented in PRB1348590 but ServiceNow is also stating that this is expected behavior.
Hope this helps.
BR,

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11-20-2019 02:42 AM
Hi
I raised a HI Ticket to get clarification on this and after some back and forth we got a workaround:
Create property: glide.vtb.check_global_tags_creator_role
And set it to "false"
This way no role is required to create new label.
It is documented in PRB1348590 but ServiceNow is also stating that this is expected behavior.
Hope this helps.
BR,
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11-21-2019 09:47 AM
I also found this, I thought it was a reply here but now I'm not sure. So I forget where I found this KB. https://hi.service-now.com/kb_view.do?sysparm_article=KB0679427
But this mentions making one of the roles into Admin, and then just changing someone else to the Owner. Which was useful in our situation. But it's great to have both options!
Thank you