How can I preserve my AI Search configuration in Dev before I do a clone?
I am about to do a clone from Live to Dev and I don't want to lose all my AI search configuration. What is the best way to preserve it?
Forum Posts
Resolved! How to set max size for attachment type field using attributes in service portal ?
Hi, we have a requirement where we need to set the maximum size for attachment type field in service portal. could you please suggest any solution, "How to set max size for attachment type field using attributes in service portal"?. Thanks & R...
Resolved! AI Search catalog item translations
Hello, We are running issues on the AI search for translations. What we are trying to achieve is when I search the english name of the catalog item it should be displayed on other language such as Brazilian Portuguese. I read the documentation in Rom...
How to add additional prices in a catalog item?
Hello everyone, hope you are well. I am trying to add another pricing field to a catalog item, similar to the recurring price field that exists out of the box, except it is a one time extra charge for delivery fees. Is there any way that I can go a...
Resolved! Underlining all the clickable links present in the homepage of Service Portal.
I am looking to underline all the clickable links that appear in the homepage of the service portal. I am not trying to underline any specific link, but all the links which are clickable on the home page (eg. All the Short description of the incident...
Resolved! Is it possible to change the PopUp message that shows when update set is changes ?
Is it possible to change the PopUp message that shows when update set is changes ? "Your update set has been changed to ......"? If its possible to change where should I do the changes?! Thanks in advance
Resolved! (ACL) Give a user read/write permission if the user is in the list field.
Hi, I have add a list type field which reference the sys_user table.I can add some users into the list and let the users in this list able to read/write the record. There are some OOTB ACL which is allow the user who created the record access the rec...
Resolved! Multiple Email Addresses for One User Account
My company has a requirement to tie multiple email addresses to a single user account. I was unable to find a good way to accomplish this via searching so hopefully someone in the forums can assist in pointing me in the proper direction.Here's our s...
Where should new CI class for network appliances go?
I have a number of CIs that represent an "appliance" in the environment. The appliance is a deployed instance of a tightly coupled application and operating system stack that performs a single dedicated function on the network. In most cases, the ins...
Resolved! Custom URLs to point to different portals
Hi there Community... I have two questions about Custom URLs. Context: A client of mine is wanting to have (desired architecture) two custom URLs implemented for their PROD instance. it.domain.com and hr.domain.com Upon authentication, they ...
How can I add an announcement banner on mobile app NowMobile?
How can I add an announcement banner on mobile app NowMobile?
Service portal - Case - disable Rich Text Field in Additional Comment
I'm beginner to this platform I have created catalog form using record producer to create a case, but the issue is the activity tab, Additional comment field visible as rich text editor, so the comment will be populated as different code tags. <p> t...
Resolved! How to retrieve email received/creation date from email inbound actions?
Hi, I am trying to retrieve email creation/received date for one of our integration using inbound actions. I tried using existing email objects but no luck. email.headers have date information but easily accessible and the formation and timezone is d...
How to create SSL certificate for vanity URL/CNAME with CA LetsCrypt.org (for Custom URLs module)?
(Edit: This question is for Custom URLs but I figured that was implied since I mention CNAME and Vanity URL.) ServiceNow has documentation for generating a server SSL certificates for ServiceNow. You can find that link here: https://docs.servicenow.c...
