Variable set layout
The field layout in the variable set allows configuration up to 2 columns. Is there any configuration that allows more layout to be defined?
Forum Posts
Resolved! Multiple Log entries for: Failed to register PIV/CAC certificate to the user account
HI All,We recently upgraded one of our sub production instances to Rome from Quebec and have noticed a few entries in the logs since upgrading.The log is an Info level log.The Message is:Failed to register PIV/CAC certificate to the user account. Ple...
removeOption and addOption not working
Hi, I need to remove the choice list values of the "subcategory" field which is dependent on "category" field. Client script: Onload() function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
How to find out why notification triggers twice?
When changing the assignment group on an incident a notification will trigger; However, if I change the assignment group, hit save, and change the assignment group again quickly and hit save notification will trigger twice. There is no other notifica...
How to configure show notifications san diego new UI
Hi, In sandiego we have notification icon on top right corner. Can someone explain which notifications show up there? Are they regular email notifications or should i configure new notification of different type?
In the Transform Map, does "Coalesce empty fields" apply to Timestamps?
I'm importing data from multiple sources using transform maps. The data includes a timestamp (HH:mm:ss) of the incident. Some of the records have missing timestamps, but there is enough data within the records to know that they should be coalesced. H...
Resolved! Connect Support vs. Live Agent Chat (Advanced Work Assignment) + Is Connect Support going to be deprecated?
I've heard a rumor that Connect Support may be deprecated in a future release (i.e. New York) and completely replaced by Agent Chat from Advanced Work Assignment (AWA)... is there any merit to this? The only potential indication of this is the articl...
Resolved! Survey Broken in Service Portal / ESC
I'm experimenting with developing a CSAT survey in my personal instance before I implement in our company instance. I've run into an issue where dependent mandatory fields always show on the Service Portal and Employee Service Center (I think they us...
Licensing Calculation
we have subscription management which is showing what license we have purchased and other details. But there are no place we can see how many licnese has been allocated regarding those subscriptions. So where can see the no of allocated subscription ...
How to disable/dismiss/hide announcements or alerts on Service Portal Pages?
There are a few widgets that were created via Service Portal's Widget Editor. These widgets after being added to ServiceNow dashboards via UI Pages will show the alerts/announcements/notifications from Service Portal clouding the widgets. Is there an...
Resolved! Mid server OCSPCheck connection, timeout: http://ocsp.digicert.com
Call the outbound rest API through the mid server The following error was obtained: Request not sent to uri= https://xxxxx: org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout of 10000 ms *.xxx: The hos...
update incident form with help of scripted rest api using postman tool
Hi Team I have to update incident form fields ( like short description , comments , etc ) with help of scripted rest api using postman tool. Basically update it using 3rd party tool. Can anyone guide me how can I accomplish this task . I am new to s...
How to create a fully automated email notification
How to fully automate an email notification wherein once a record state is updated it will send a notification and that notification has a condition that will change again the state of the record. Please help me with this. Thank you
How to add info message for attachment icon in Service Portal
Hi all, I am trying to add an info message for the attachment icon on the Standard Ticket Page. Info Message : size limit is 1MB. I have cloned the 'Standard Ticket Tab' widget . But I am not able to add the info message, could you please help
Help text in the input field
Hi everyone, How can I make the 'Help Text' showing up in the input field of the Catalog form itself? The photo inserted below is for reference.. Regards, Priya
