Visual Task Boards not updating in real time for some users.

Steve Munsell · ‎02-26-2025

Hello Team,

I have some users complaining that their VTB doesn't update in real time when they make changes to the card. For example if the user resolves an INC on the VTB and the lane isn't set to show resolved cards then it should instantly be removed but it isn't for them until they do a manual page refresh. For me it does it instantly so I don't know how to help them fix this issue.

We've tried logging into various PCs, browsers, etc and it just doesn't seem to matter for them, Is there a setting I am missing that they have turned off per user?

Currently running: xanadu-07-02-2024__patch4a-12-16-2024_01-07-2025_0947

Dr Atul G- LNG · ‎02-26-2025

Hi @Steve Munsell

This kind of issue tough to investing. And I think better to log a Now support case.

Try to repair the VTB plugin.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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MxMeyers · ‎03-02-2025

Hello Steve,

We experience also the issue on our side since the upgrade to xanadu patch4. I created a Case with ServiceNow, if you've any news on your side don't hesitate to share, I'll also update this post as soon as I've a case update

Daniel Madsen · ‎04-28-2025

Hi MxMeyers

Did you get any update from ServiceNow? We experience the same problem.

tinayang15 · ‎03-24-2025

Any resolutions?