Want to send attachements to Telepin Zendesk.

[AkashYen007]

Hi Team,

I'm newbie to the attachement sending part in Servicenow. I saw few solutions and tried to follow it but not working for me as Zendesk expecting below paramets in the API 

I managed to send this till now 

var attachment = new GlideRecord('sys_attachment');

    attachment.addQuery('table_name', current.getTableName());

    attachment.addQuery('table_sys_id', current.sys_id);

    attachment.query();

    while (attachment.next()) {

        sysid = attachment.sys_id;

        size = attachment.size_bytes;

        height = attachment.image_height;

        width = attachment.image_width;

        filename = attachment.file_name;

        contentType = attachment.content_type;

        gs.info('File Name: ' +filename +'\nSize: ' +size +'\nWidth: '+width +'\nHeight:'+height +'\nContent Type:'+contentType);

        try {

            var r1 = new sn_ws.RESTMessageV2('Telepin', 'Post Attachment');

            //r1.setQueryParameter("table_name", attachment.table_name);

            //r1.setQueryParameter("table_sys_id",sysid);

            r1.setQueryParameter('size', size);

            r1.setQueryParameter('height', height);

            r1.setQueryParameter('width', width);

            r1.setQueryParameter("file_name", filename);

            r1.setQueryParameter('id', sysid);

            r1.setRequestHeader("content_type", contentType);

            var response1 = r1.execute();

            var responseBody1 = response1.getBody();

            var httpStatus1 = response1.getStatusCode();

            gs.info('Response Body:' + responseBody1 + '\n Status Code:' + httpStatus1);

            gs.info();

        } catch (ex1) {

            var message1 = ex1.message1;

        }

    }

for above code I'm getting error 422 'Unparsable Attachment error in Servicenow'

I may be wrong understanding this and I'm not able to understand how to send content in base64 to zendesk or send this attachment as a file to zendesk ?

[Peter Bodelier]

Hi @AkashYen007 

It looks like you are using the wrong Zendesk API.
This is only for attaching an attachement to a ticket in Zendesk. You'll need to upload it first using the /api/v2/uploads API.

Attachments | Zendesk Developer Docs

For help using this API, I would suggest asking for support in a Zendesk community.

[AkashYen007]

Hi @Peter Bodelier ,

Ohh sorry might be wrong example screenshot from zendesk but in RESTMessageV2 'Post Attachment' using the same upload api 

[Peter Bodelier]

I'm not an Zendesk expert, but I think this post could help you: Attachments | Zendesk Developer Docs

As said I think you should post additional questions there as well, since the complexity seems to be on zendesk side.

[AkashYen007 · Accepted solution]

Yes checking with Zendesk community also but was checking if anyone from our community had this same issue or know the solution for this.

Thanks Peter for the help.