We have a requirements to auto assign a Ticket to a specific Group member.

shashanksha
Tera Contributor

‎03-12-2025 05:59 AM

We have a requirements to auto assign a Ticket to a specific Group member based on email containing some words. How can we achieve it?

 

0 Helpfuls
  • 292 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

‎03-12-2025 06:02 AM

@shashanksha 

you can use assignment rule

OR

you can use before insert business rule

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 06:03 AM

Hi @shashanksha 

 

Did you check my reply in yesterday's thread? It looks like you've opened a new thread here again. Please check that and share your feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls