We have a requirements to auto assign a Ticket to a specific Group member.

shashanksha
Tera Contributor

‎03-12-2025 05:59 AM

We have a requirements to auto assign a Ticket to a specific Group member based on email containing some words. How can we achieve it?

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-12-2025 06:02 AM

@shashanksha 

you can use assignment rule

OR

you can use before insert business rule

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 06:03 AM

Hi @shashanksha 

 

Did you check my reply in yesterday's thread? It looks like you've opened a new thread here again. Please check that and share your feedback.

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