What if a reference field shows sys_id instead of records?

[Pavithra18]

I have a reference field in a catalog form. The reference field look upon a table (custom table). The look up lists sys_id instead of records from the custom table. Any reason?

[Anurag Tripathi]

Hi,

You have to moduify the List Layout of the custom table.

Open the custom table list -> Right click -> Configure -> List Layout -> Make changes to the column list as necessary and Save.

EG:

-Anurag

[Anil Lande]

Hi,

Please change the Display Value of your custom table.

Open table defination and check columns tab.

Make at least (Which you want) one column as display=true.

Thanks,

Anil Lande

[Ankur Bawiskar]

@Pavithra 

As mentioned by Anurag you need to modify the list layout of that table when you open the lookup table

Regards
Ankur

[Anil Lande]

Please check below links for related documentation and example:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration...

https://community.servicenow.com/community?id=community_question&sys_id=91391deadbe83b80e0e80b55ca96...

Thanks,
Anil Lande