what is the difference between change request and service request?

[swamyk]

Hi Guys,

i just want to know the fundamental difference between CR and SR in service now.

[arpitt]

CR are change request which are generally used for infrastructure related things like OS changes, patches, firmware updates, maintenance and SR is Service request are more or less related to order asset or other requests.

Regards,

Arpit Taneja

[faizan 71717]

Wow that's awesome.