What is the difference between integrationhub and orchestration?

[mehak1890]

Dear All,

I'm just confuse between the actual difference integrationHub and orchestration?

Orchestration: ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. Orchestration is available as a separate subscription from the rest of the ServiceNow platform.

IntegrationHub: Automate integration tasks using ServiceNow-built components for Flow Designer, or develop custom integrations. Requires a separate subscription. 

Pls clarify below doubts:

1) In orchestration also we can use automate integration tasks using workflows?

2) I heard that In new york version Orchestration will replace to integrationHub? is it true? But I can see both plugin. 

So what is the actual difference between both? Pls clarify. Thanks in advance. Mehak

[Badarinarayan B · Accepted solution]

Hi Mehek,

Check this post which I think is very relevant to what you're asking and is also more practical in its response:

https://community.servicenow.com/community?id=community_question&sys_id=158a3e88db025f402b6dfb651f96...

Basically, IntegrationHub (IH) is Workflow Orchestration(WFO) - without requiring users to know a lot of scripting. Integrations are delivered as spokes which follow a plug and play model and you can build complex workflow visually which makes it very easy to use and maintain.

If you use IH, you may not really need to go back to WFO unless you have a special use case that IH cannot or does not address right now. But the chances for that are less.

Please mark the answer as helpful or correct as appropriate. This will help build a rich repository of community posts that can solve problems and spread information.

-Badari.

[mehak1890]

Hi Badari, Thanks for the response.

Is Servicenow planning to remove orchestration in future? any idea? Thanks,

[Badarinarayan B]

I think it means that IH will subsume WFO and that WFO won't be sold as a separate subscription unit but will be part of IH.

But I can't confirm. Someone from licensing team should.

Please mark the answer as helpful or correct as appropriate. This will help build a rich repository of community posts that can solve problems and spread information.

-Badari.

[Jeff Currier]

1) In orchestration also we can use automate integration tasks using workflows? Yes.  You can do integrated automation tasks with orchestration or Integration Hub.  Orchestration is older than Integration Hub

2) I heard that In new york version Orchestration will replace to integrationHub? is it true? But I can see both plugin. 

Yes, you can use both.  I don't think that is changing in New York

So what is the actual difference between both?  Both can do similar things.  Integration Hub uses Spokes to help people establish integrations with low or no coding.