What is the difference between service and service offering in creating Change
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05-23-2022 03:05 AM
While creating new change, there are two fields service and service offering. What is the use of that two field in Change management ?
What is the difference between those two fields ?
Can anyone help me please ?
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05-23-2022 03:11 AM
For example,
You are a credit card making company for you
Business Service --> Credit Card
Service Offering --> Platinum Card
Gold Card
Diamond Card

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05-23-2022 03:13 AM
Hi,
Read this from below PDF, Mark my answer as correct if that helps.
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/services-service-offerings.pdf
Regards
Regards,
Musab