What is the difference between service and service offering in creating Change

Shubham15
Kilo Contributor

While creating new change, there are two fields service and service offering. What is the use of that two field in Change management ? 

What is the difference between those two fields ?

 

Can anyone help me please ?

 

2 REPLIES 2

suvro
Mega Sage
Mega Sage

For example,

 

You are a credit card making company for you 

 

Business Service --> Credit Card

Service Offering --> Platinum Card

                              Gold Card

                              Diamond Card

Musab Rasheed
Tera Sage
Tera Sage

Hi,

Read this from below PDF, Mark my answer as correct if that helps.

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/services-service-offerings.pdf

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab