What's the difference between Time zone on System Settings and Profile

[vishalmistry]

In particular, there's a 'Time zone' field on the System Settings window (accessed via clicking the wheel on the top right corner) and one on the Profile (accessed via clicking your name and then Profile).

If I change the value from the System Settings window, it gets reset upon next login. Whereas if I set it under the Profile section, it saves it permanently.

It's very confusing for the end user when there's two places to update a value and one of them doesn't work.

Can someone please shed some light, if I'm missing something here?

Thanks,

Vishal

[Michael Fry1 · Accepted solution]

You pretty much have the answer. The Time Zone on the gear allows users to temporarily change their time zone for a session. Primarily used by users that travel a lot. You can control access to that field by modifying the system property glide.timezone_changer.roles.

Changing the Time Zone on your Profile overrides the system timezone. That allows for tickets and times to be shown in the Time Zone you set on your User record.

[vishalmistry]

Hi Michael,

Many thanks for your response! It feels like an odd functionality as I've not come across anything like it elsewhere. I can appreciate the need to temporarily change the time zone but surely one can reset it to default from the Profile? Alternatively, the label on System Settings could be updated to say 'temporary' so as to avoid this confusion given that all the other settings on that window are permanent?

Regards,

Vishal

[Michael Fry1]

Correct, that temporary option isn't available to Portal users.