Hi team,I have a question regarding the asset state and substates. The "Pending Retirement" substate was introduced in the Washington DC release but wasn’t available in the Vancouver release. The instance I am working on is on the Washington DC relea...
Hello Team, I am looking for Document lifecycle management with below features and how can we do it.The main features/ requirement are as follows: Workflow Automation. a. Check in/ check out (Track changes)Review, view & Edit access (Select audience)...
Hi All,In cutomer_contact table I have created a Business Line (Select box).ABCXYZJKLI have created a form where I have to autopopulate the Business Line for selected contact.Variables- Contact- Reference to customer_contactSelect Box- Option is same...
I am getting API response in encrypted format and I want to decrypt this response. I tried using GlideEncrypter.decrypt method but I am getting error
Hello All,I read many posts in this community related to advanced/dynamic reference qualifiers, but I need help understanding what I should do due to my lack of scripting skills. ScenarioI have a catalogue item called "Update distribution list". The ...
Our instances are linked to Active Directory for SSO, and I need to make an inbound REST API call to ServiceNow from my laptop. Where normally basic auth with username and password would do it, that fails here because of the implied MFA going on. Wha...
HI, AllTrying to set up the success dashboard for the first time on the PDI (using Washington but same on Xanadu) and found issue that that I could not find the answer to.In the admin console under Knowledge Deflection, I get the warning saying “You ...
Hello all, I would like to know what a user is able to access (specifically tables) with no roles assigned to it? The use case would be as follow:As part of role management I am about to do a matrix of all roles and tables that shows what roles can d...
Hey Everyone, Requirement : I want to enable global search for OT devices (table: cmdb_ot_entity). When a user enters the name of an OT device in the global search, it should direct them to the corresponding OT device details.
Hi all, Below I have a multi-row variable set open in the variable editor, which is in a custom scoped table. Records on this table are created using a record producer.The expectation is that when the field ‘Presently living here’ is marked as ‘Yes’,...
I have a Flow Designer in my Dev instance(Kingston 3a version). How to move this to production instance( as its not capture in updateset, and don't find any export option). Anybody face this situation ? Kindly suggest . Thanks, Edwin
We have integrated the ESC portal with MS Teams and removed the Virtual Agent chat feature as requested by Client. However, the client requests a functionality that triggers Live Agent chat directly from MS Teams, without any intervention from the Vi...
I want to create a report merging network and server table
Hello, Need your help to configure agent workspace "CREATE INTERACTION" form layout. (Please see attached snapshot).Whenever I am creating a new interaction through agent workspace, "CREATE INTERACTION" form will get open. My requirement is to config...
Hello, We have a Dashboard configured, The Dashboard has a widget and the widget has a Indicator source associated with it and the Indicator source has conditions as belowWhen the same conditions are being applied in the List view of the issues we ge...
