Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...
A somewhat common question on here has been "How do I automatically create entries in the location/department/company tables in ServiceNow during automatic provisioning from my identity provider?" This was actually subtly answered by a user in early ...
Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16! In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...
Is there any OOB action to link an issue with existing issue in Jira using ServiceNow Jira spoke
Looking at Roles (column: Requires Subscription), what does Unspecified mean?
I need to know how are the 'Choose a preferred client' options configured in the Start teams message in SOW.Currently the field 'Choose a preferred client' in the model in SOW has two options ' Old desktop applications' and 'Web client' I want to rem...
Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...
Dear All, How can we pass data from one activity to another activity in flow designer? ThanksSrini
We would like to display information from a custom table via the new Standard Ticket Tab widget. When using the 'Variable Summarizer', we discovered that this information only shows if the requestor submitted the form via the Service Portal (as a var...
Hi All, I have below requirement:All Tasks are Closed Complete – RITM and Request Closed Complete.All Tasks are Closed Incomplete – RITM and Request Closed Incomplete.All Tasks are Closed Skipped – RITM and Request Closed Skipped. If it is a mix, the...
We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...
Hi All, We have a requirement to read excel data with 2 tabs and add few more data on those 2 tabs and finally download the excel. So we wanted to know if there is a way to update 2 tabs on excel and download 2 tabbed excel in servicenow? Current w...
Ahoy, quick one, please is there a sys_properties to turn on this option in Preferences menu? (see attachment) Thank you
Hi there,I want to develop a REST API that manipulates the CMDB CI's.when I add the iti role we can run CRUD commands like read and update CI attributes via REST API interface. But when I remove this role and add roles like sn_cmdb_editor I cannot mo...
I was reviewing our open change requests, and I noticed the end date is before the start date. How can I set this up to have an error message displayed on the screen if the end date is before the start date. I believe a script is needed. Any help wou...