When a user submit the request, the RITM number should be autopopulated in the work notes.

[priyanka58]

When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.

[Community Alums]

Hi Priyanka,

You can achieve it using a Business rule, here is the code and configuration:

https://community.servicenow.com/community?id=community_question&sys_id=f36c4c23db02a3001089e15b8a96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Anand Shukla]

Hi,Priyanka 

You can use After insert Business rule for this.

write a On insert BR on sc_req_item.

and in the script :

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	
	var req = current.number;
	gs.log("myreq::"+req);

         

               current.work_notes = "Requested item : "+req;

               current.update();
})(current, previous);

 

Please Mark it helpful or correct. 

So it could help others as well.

Thanks 

Anand Shukla

[priyanka58]

Hello,

But according to my requirement it should be populated in the work note of the change request form.

Regards,

Priyanka shukla

[Anand Shukla]

Alright, So if you need to capture the RITM in every change request or on any specific request so based on that you can change the script of BR and populate the work_notes of change.

Use the below Script: 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    var req = current.number;
    gs.log("myreq::" + req);

    var gr = new GlideRecord('change_request');
    gr.addQuery('sys_id','c83c5e5347c12200e0ef563dbb9a7190' );//your change re sys_id
   //gr.addQuery('sys_id',gs.getProperty('property name where you store your change request number sys_id') ); // recommended way to store sys id in property and use it
    gr.query();
    if (gr.next()) {
     gr.work_notes="Requested item : " + req;

  }
	gr.update();


   //

  
})(current, previous);

Mark it helpful and Correct.

Thanks and regards

Anand