Hi Team,
I have requirement to generate workitem id in azue devops when incident is created in service now . I have set up the connection and created rest message and business rule for the same still it's not working . Can anyone please help on this how to achieve this req. If i click test from rest message id is creating in azure devops but not from incident.
Please find the below rest message:
Business rule :Before update
try {
var Assignment = current.assignment_group;
var work_type = '';
var work_id = current.u_work_item;
var projectName = current.u_projectname;
var task_descrpt = current.short_description;
var incno = current.incident.number;
if (Assignment !== '') {
work_type = '$Bug';
}
var inc = new GlideRecord('incident');
inc.addQuery('sys_id', current.incident);
inc.query();
var restep = task_descrpt + incno;
var r = new sn_ws.RESTMessageV2('Devops', 'POST');
r.setStringParameter('Project', projectName);
r.setStringParameter('type', work_type);
r.setStringParameter('title', task_descrpt);
r.setStringParameter('IncidentItem', incno);
r.setStringParameter('reprosteps', restep);
var response = r.execute();
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
var getResp = JSON.parse(responseBody);
var authCode = getResp.token;
if (httpStatus == 200) {
current.work_notes = 'Work Item successfully created.';
current.u_work_item = getResp.id;
} else {
current.work_notes = "Work Item was not created in Azure DevOps, please check the Project Name and enter the correct name.";
}
} catch (ex) {
var message = ex.getMessage();
}
try {
var br = new sn_ws.RESTMessageV2('Devops', 'GET');
br.setStringParameter('project', projectName);
br.setStringParameter('id', work_id);
response = br.execute();
responseBody = response.getBody();
httpStatus = response.getStatusCode();
getResp = JSON.parse(responseBody);
authCode = getResp.token;
if (httpStatus == 200) {
current.work_notes = 'Work Id created is:' + work_id;
}
} catch (ex) {
message = ex.getMessage();
}
})(current, previous);
