Where can I find examples of CMDB remediation rules and workflows?

[Mike Tharp]

Where can I find examples of CMDB remediation rules and workflows? The workflows in particular are poorly documented. I am looking to automate processing of stale and de-duplication tasks so I don't have to manually run the Duplicate CI Remediator for everything it finds.

Here is the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/task/t_CreateCMDBRemediationRule.html

[Hitoshi Ozawa]

Following youtube video has a goes through creating identification rules and remediation rules.

https://www.youtube.com/watch?v=J7MJb6yJwiI

https://www.youtube.com/watch?v=mHu3qvxb7e0

[Mike Tharp]

The relevant content was at 2:29 on the first link (https://youtu.be/J7MJb6yJwiI?t=8940).  In it he creates a "Remediate Stale CI" workflow and remediation rule that sets operational status on the stale CI to non-operational automatically.  Thank you for sharing.

[Mike Tharp]

Have you found anything for processing duplicate CIs with a custom remediation workflow?

[shloke04]

Hi @Mike Tharp 

Below are some useful links on the same topic:

https://community.servicenow.com/community?id=community_blog&sys_id=3efc66a5dbd0dbc01dcaf3231f96193b

https://community.servicenow.com/community?id=community_blog&sys_id=c33e22addbd0dbc01dcaf3231f96191a

https://community.servicenow.com/community?id=community_question&sys_id=b5df7c21dbf66b40656a5583ca961920

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687097

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke