Hi Experts,We have created several "Knowledge" articles and "Product Documentation" Knowledge base articles along with some PDF, Word documents attached.Users who have admin, knowledge_admin, or knowledge role, can view the KB article as well can see...
I'm trying to restrict access so that a couple of users can only access Business Services via the Configuration application. The reason I want to do this is to allow them to create outages if required under Business Services. I've had a look around a...
When searching using the global search (top right of UI, Eureka), the search ignores all my rules for KM articles if the exact article number is entered. The global search ignores the rules for if the article is Retired, passed the valid-to date, r...
Dear ServiceNow community,We're using Multi-Provider SSO and my Identityt Provider is well configured with Auto Provisioning User and Update User Record Upon Each Login set to true. No problem on authentication and user creation / update (even with e...
I added the a new watch_list variable field to a Record Producer. The variable Type is Macro with Label. The macro has a lookup to the sys_user table. I've tried various solutions from other Community articles to apply a filter to the macro jel...
There is an article on this problem (Remove Knowledge Feedback section ) but it dates from more than 5 years ago. I tried to add the property as suggested in one of the replies but it doesn't change anything. Possibly things have changed since V3. An...
Hi all!Someone can say me wich is the bandwidth recomended or required to operate, administer servicenow with the modulesincidentchangeproblemrequest fullfilmentcatalogue serviceknowledge management?best regards
I came across the Servicenow wiki where i found that some of the plugins are not available by default. Either it requires subscriptions or it needs to be activated through servicenow support person. Why is so ? Can you somebody explain the Servicenow...
Hi, I am working on a catalog item, where in I have created a nested container to display 3- 4 columns on the form. This is working as expected in native instance. But this is not rendering properly in Service Portal. The below image is for variables...
Hello, I had a problem with one of my workflows (which I have now fixed). While i was trying to work out how to fix it I tired to debug the workflow using a run script action and had been into workflow properties to enable workflow debugging Below is...
Are there any good references for how to set up page links in Service Portal?I am using an icon link to link to a knowledge base article. The link I am using works fine, but I'm having a hard time going back a page after the article opens.This is the...
Hi.Seems like the indexing of new article stop working this weekend.All new KA created after sunday evening is not searchable in our knowledge base, anywhere.We can view the new KA from Knowledge - Homepage - KnowledgeBase, when they are listed as la...
I have one import set table defined that will hold data for three (3) different classes: 1.) cmdb_ci_ip_firewall, 2) cmdb_ci_ip_router, 3.) cmdb_ci_ip_switch. In the import table, there is a class field that tells me what class the data needs t...
I would like to send out URL links to catalog items in our service portal. If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.https://xxxx.service-now.com/sp?id=sc_cat_it...
How do I add the Task SLA tab to incident form? I cannot find this anywhere in the Form Design window...Do I need to set something up beforehand? I do already have my SLAs set up from express, however I would like to add response SLAs in the future.
