Where do we set the glide.cache.disabled.criteria_cache property to equal True

Alex Woolridge
Kilo Expert

We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the cache. There are multiple documents and questions around this but none seem to give the process of fixing this. 

We have been advised to set the following properties to true (https://hi.service-now.com/kb_view.do?sysparm_article=KB0790108) but it doesn't explain on how or where to do this. Can anyone please advise

  • glide.cache.disabled.USER_ITEMS_CACHE
  • glide.cache.disabled.criteria_cache

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi Alex

These are system properties, you can set them by going to https://[instance-name].service-now.com/sys_properties_list.do

If those properties don't already exist on your instance, you can hit "new" to create them. 

Cheers
Mike

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2 REPLIES 2

Community Alums
Not applicable

Hi Alex

These are system properties, you can set them by going to https://[instance-name].service-now.com/sys_properties_list.do

If those properties don't already exist on your instance, you can hit "new" to create them. 

Cheers
Mike

Thanks Mike

 

I thought this was the case but was wary of adding in before checking. Appreciate the quick response on this 

 

Thanks

Alex