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‎10-20-2020 07:52 AM
We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the cache. There are multiple documents and questions around this but none seem to give the process of fixing this.
We have been advised to set the following properties to true (https://hi.service-now.com/kb_view.do?sysparm_article=KB0790108) but it doesn't explain on how or where to do this. Can anyone please advise
- glide.cache.disabled.USER_ITEMS_CACHE
- glide.cache.disabled.criteria_cache
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‎10-20-2020 08:30 AM
Hi Alex
These are system properties, you can set them by going to https://[instance-name].service-now.com/sys_properties_list.do
If those properties don't already exist on your instance, you can hit "new" to create them.
Cheers
Mike

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‎10-20-2020 08:30 AM
Hi Alex
These are system properties, you can set them by going to https://[instance-name].service-now.com/sys_properties_list.do
If those properties don't already exist on your instance, you can hit "new" to create them.
Cheers
Mike
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‎10-20-2020 11:42 PM
Thanks Mike
I thought this was the case but was wary of adding in before checking. Appreciate the quick response on this
Thanks
Alex