Where is Service Now's Service Level Agreement available?

[Dan T_]

Not a tool question, but really a hosting question.  Where can I find the standard Service Now SLA for hosting the SN platform?

[vab_13]

Standard Service Now SLA for hosting the SN platform: I don't think we have any "standard" SLA for all customers.

I would recommend liaising with your account manager for more information around Service Level Agreement for your account.

[Dan T_]

Yep - started with my account manager earlier today.   He was going to send me a copy and thought it might be posted in HI also.

[Aditya Telideva]

Hi Dan,

Basically, the table Service Contract [ast_service] extends the asset table Contract [ast_contract]. It stores information about service contracts for asset management purposes. But the best way is to aproach your account manager.

also go through the below link for more reference:

Service Level Agreements (SLA) FAQs '

Thanks,

Aditya Telidevara

[kerryadkins]

Hi Dan,

this KB should answer your question: KB0547260

kind regards,

Kerry