Where is Service Now's Service Level Agreement available?

Dan T_
Tera Guru

‎09-25-2017 07:40 PM

Not a tool question, but really a hosting question.  Where can I find the standard Service Now SLA for hosting the SN platform?

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alvantan
Mega Contributor

‎12-13-2017 12:38 AM

Hi, I was searching around as well and managed to find this:


https://www.servicenow.com/content/dam/servicenow/other-documents/schedules/ServiceNow_Subscription_...



Hope it's useful to you as well.


Dave Smith1
ServiceNow Employee
ServiceNow Employee
In response to alvantan

‎12-13-2017 01:48 AM

That is useful! Thanks, Alvatan!



However, I'd argue that SN customers have customer-based SLAs, rather than a generic service-based SLA - so more accurate answers will be found with account managers.