Why is it that only users with itil, knowledge, knowledge_admin roles can flag knowledge articles?

[kwilliams]

Hello,

I am working on the use of Knowledge Bases within HR department. For the most part, the out of the box knowledge works in the same way as it does for IT.

However, HR agents are unable to flag knowledge articles, unlike itil users that can. The list of roles that can flag, property 'glide.knowman.show_flag.roles' is only itil,knowledge,knowledge_admin. 

I could of course add sn_hr_core.basic to the list of roles within the sys property mentioned above, but was wondering if any one else had noticed this and had any advise or opinions as to why, OOTB, other roles across the platform are not able to flag articles other than itil, seeing as knowledge is designed to be used across the enterprise?

Thanks

Krista

[kwilliams]

You may be able to add roles to glide.knowman.show_flag.roles ?

[Sarup Paul]

One of the reasons, is that HR plugins are not enabled OOB, and hence the roles don't exist.