In our Agent Chat Assignment Rule, the Timeout value is set to 45 seconds. During our testing, the Time to accept value shown to an Agent to either Accept or Reject an incoming chat normally starts at 45 seconds and then counts down to zero if no act...
Hello, Are requestor roles not charged by ServiceNow? Ex - below role is marked as Requestor role. If this give ONLY this role to the user, ServiceNow will not charge?
Hi Community, Could anyone please help how to capture all the views in a newly created update set? Thanks, Ankita
Hi Community, Could any one please let me know how to make multiple fields non editable on list view based on certain conditions? Thanks, Ankita Kolhe
I am trying to use ES12 in my application's script include, throws me "com.glide.script.RhinoEcmaError: let is an ECMAScript 6 feature - not supported" error.I have seen posts where it says change "Javascipt mode" in the application. But I see only t...
I created a search source for the sys_user table to allow users to search for people in the Service Portal, the problem is it returns too many names and sometimes it crowds out all other search results (knowledge and catalog). How can I limit the nu...
Hello All, I have a basic approval flow in Flow Designer: If approved do thisIf not approved do that Do you know if it is possible to"get" or "lookup" the approval's (or rejection) comments? I'd like to update the record (in this case the "additional...
Hello all, I have a request to add a manual approver in case that the requestor's manager is on leave and cannot approve. I'm using the Approval Coordinator for the manager approval and the manual approval. But when adding the a manual approver and h...
Hi, I wanted to know if there is any way to search any keyword in document id field in list view apart from sys_id search. Thanks
Hello,I added 2 screenshots to show what I mean. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add some custom fields.I have searched in ServiceNow documentation, ...
We have a requirement that all the comments added in a RITM should be available in email notifications.In our system, when an RITM is generated, there could be multiple tasks assigned to different teams.The team handling the RITM should be able to se...
Hello.When we add a icon link widget, we can see only 6 set of colors.How can we add or customize these colors.Or if we want to configure a new primary color how can we do that.
Hi, We are looking into the functionality of using surveys also for customers that we do not service with ServiceNow (i.e. their own ITSM). But it seems that we can only fill the recipient list with users that are users, contacts, consumers or accoun...
I have set up Okta on my instance and currently use it to provision users. What I would like to do next is have Okta create records on cmn_department. When a new department is created in AD I would like it to be added to ServiceNow. I think I need t...
Dear experts, We are planning to create a common workspace for our agents!The agents are part of different scoped applications, e.g. HR, Finance, Procurement, etc.We are not convinced yet to create separate workspaces each for these scoped applicatio...
