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Reports on email received from

Hi All, Need to generate report on emails, where received from should be more than one recipients, please advice how to achieve this, can I do it through database views or can I try using email script, I also tried condition filter  "greater than or ...

Heisenberg by Tera Contributor
  • 982 Views
  • 1 replies
  • 0 helpfuls

Deleting a section in Survey Designer

Hi. I'm in the survey designer and I can happily add sections/categories within the survey, but there is no way to delete categories once added.  The documentation mentions under "Create a category in the survey designer" that "You can click the X ic...

nwillmott by Tera Contributor
  • 947 Views
  • 4 replies
  • 0 helpfuls

Resolved! Import XML error - Permission Dinied

Hello, I have faced an issue I have not faced before. When I try to import an xml file to QA instance, that is dinied with below error.Skipping record for table sys_user_role and id <sys_id> - permission denied Because I am using security admin user,...

Kohei4 by Giga Expert
  • 4811 Views
  • 3 replies
  • 6 helpfuls

Menu view in Dev Instance

I have a personal Dev instance however, I am unable to see how I view ServiceNow in the standard menu format. My intent is not so much 'development' but rather to test out difference capabilities and possibly develop later if I see gaps. For instance...

N8Laskey by Tera Contributor
  • 680 Views
  • 9 replies
  • 0 helpfuls

SC Categories Widget - Customise

How to show the Sub Categories on the Right side of the page when a Parent Category is selected? Currently, when you select the Parent Category(Hardware), we could see all the items of sub-categories. But I want to show only the Sub Categories on the...

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Resolved! Duplicate Record in UI Builder

Hello friends, i'm a beginner of the UI Builder and i want to know if there are any possibilities that you can duplicate a record already created on UI Builder. I saw that you can do it by using an UI Action, but it doesn't seem to work only on the U...

Alf_Fab by Tera Contributor
  • 1176 Views
  • 7 replies
  • 1 helpfuls