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08-23-2020 10:52 PM
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice)
I have created a BR on sc_task to start the work flow again
i have used
Workflow().broadcastEventToCurrentsContexts(gr, 'update', null)
to start the workflow again but the workflow is not starting again any ideas how to stat the workflow again
Thank you,
Gowtham
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09-03-2020 08:42 AM
Please use this workaround and this should work fine.
Business rul
Table: sc_task
When: after update
Condition: State changes to Close Cancelled
(function executeRule(current, previous /*null when async*/) {
var wf = new Workflow();
var ri = new GlideRecord("sc_req_item");
if (ri.get(current.request_item)) {
wf.runFlows(ri, 'update');
}
})(current, previous);
Reference:
activity.result = '10' not working for custom state values
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-23-2020 11:08 PM
Hi Gowtham,
your workflow is on which table?
since your BR is on sc_task
if you are waiting for update on same table as that of workflow then no need of the above script
please share complete script and scenario
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-23-2020 11:17 PM
My work flow is on the RITM .
Scenario is
I have a workflow on RITM where a task is created if the Request is approved,If the task state is changed to closed cancelled then the work flow should be finshed, Now even the task is being closed cancelled The work flow is still running so I created a Business Rule on the sc_task table to start the workflow after the Task state is changed to Closed Cancelled. but still when the task state is changed to Closed cancelled the Workflow is still Executing ,instead of stopping
Script I used is
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.request_item);
gr.query();
if (gr.next()) {
new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null);
}
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08-23-2020 11:25 PM
Hi,
Did you use any wait for condition in your RITM workflow?
please share workflow image?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-23-2020 11:41 PM