Looking for advisement around an accurate repository of time worked data for reporting purposes and would like feedback on the behavior i'm seeing currently in our company instances. I'm trying to advise team members as to what table(s) would be bes...
regarding Export directory from the URL, I am trying to download the report, but it does not work. (blank csv file is downloaded) https://<instance>/incident_list.do?CSV&sysparm_query=priority=1 - -> it works. https://<instance>/sys_report_display.d...
How to click the Settings icon on the banner using ATF? Is there a test step to configure or scripting can do it? I need to change the system language to enable localization. Any help?
While testing and updating my notifications, I am now seeing the following behavior: When viewing my notifications from the notification record, I am able to preview the notification. When testing the notification from System Logs>Emails, I am not ab...
Is there an easy way to allow expired articles to show up in search results? Thanks!
We're on Istanbul, just received ServiceNow in August, and none of us can find a way to do an RMA in there against a PO where the line items have been received in.In order to create accurate accounting, asset, and Purchase Order reports someone must ...
screenshot is example related list on change request record. i've read about system definition/ relationships but do not see the corresponding entries for the related list circled below also know as incident.rfc - i can not find "incidents pending ...
There is a field with name "Group List" on task table OOB. Is there any specific functionality of this field.? I coiuldn't see any information on docs site. Can anyone please share some information about this field. Thanks!
Currently when our cases are cancelled the state changes to Awaiting Acceptance. We don't want the requester to be able to reject a cancelled case. We want the case to remain as cancelled and read-only. I am very new to ServicNow and I have zero expe...
HI Everyone,I have a requirement where I have to copy one image field value to another field as follows:-- I have inserted image in "db_image" table this image stored in image field(FIELD 1) in that record.-- I have another image type field FIELD2 in...
While addressing an intermittent performance issue on incident.cmdb_ci lookups I notice that the index on our u_alias_ci field is on table cmdb$par1. There's an inconsistency on which table is indexed over. Some of our indexes are on both cmdb$par1 a...
Hello, I have built a new service portal with all kinds of new widgets, items, workflows, notifications, etc. I created a new update set and just called it Service Portal in the global application. I have noticed some things that might not be capture...
I created a staging table (u_sales_data_csv_stg) using "Load Data" feature under "System Import Sets". Data got loaded successfully. When I try to use TABLE API (https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=c_TableAPI) to extra...
Hi, I have a requirement to hide related lists depending on which view the user is in. I have a UI Policy set to hide a related list depending on a response to a field, but am unsure how to write it based on the view type. As you can guess I'm only ...
Hello everyone, I'm running into an issue where I'm getting a cross-scope error in production, but I'm unable to reproduce the issue in our development instance. The offending component is a UI action that calls gs.eventQueue() I'm trying declare th...
