Workflow().broadcastEventToCurrentsContexts(gr, 'update', null) is not starting the Workflow

Gowtham Kodali · ‎08-23-2020

I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice)

I have created a BR on sc_task to start the work flow again

i have used

Workflow().broadcastEventToCurrentsContexts(gr, 'update', null)

to start the workflow again but the workflow is not starting again any ideas how to stat the workflow again

Thank you,

Gowtham

Ankur Bawiskar · ‎09-03-2020

@Gowtham Kodali

Please use this workaround and this should work fine.

Business rul

Table: sc_task
When: after update
Condition: State changes to Close Cancelled

(function executeRule(current, previous /*null when async*/) {

var wf = new Workflow();
var ri = new GlideRecord("sc_req_item");
if (ri.get(current.request_item)) {
wf.runFlows(ri, 'update');

}
})(current, previous);

Reference:

activity.result = '10' not working for custom state values

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Gowtham Kodali · ‎08-24-2020

Yes I have checked for closed cancelled it is 10

Ankur Bawiskar · ‎08-24-2020

Can you try this

activity.result == 10

check this link as well; I doubt you can add extra condition for your state value as per docs

How is the activity conditions value set for catalog task activities?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gowtham Kodali · ‎08-24-2020

I checked that Still not working

Gowtham Kodali · ‎08-24-2020

I tried this as well but no luck

Ankur Bawiskar · ‎08-24-2020

@Gowtham Kodali

I doubt if this can be achieved.

one thing you can try is keep the catalog task activity in OOB i.e. Always condition;

then use wait for condition script which would check for the task state is close cancelled

The BR would then trigger the workflow from that point.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader