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After Zurich upgrade In request approval button is not working on change request

ShreeyaSatam
Tera Contributor

a month ago

After Zurich upgrade In  request approval button  is not invoking approvals in service operation workspace on change request form

 

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GlideFather
Tera Patron

a month ago

Hi @ShreeyaSatam,

 

is it the same behaviour for all the users? And also for all change types?

 

Have the SOW CHG form been heavily customised? 

 

If it occurred after an upgrade, raise a case at the Support Portal https://support.servicenow.com/now to get assistance from ServiceNow and hope that it isn't caused by customisation... 

 

Good luck

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