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basic question

is servicenow devevloper instance will have the impersonate user or the only course will have the impersonate user actually what happens when in the course if we impersonate the user and why it is not having the impersonate user in the developer pdi ...

keerthikoru by Giga Contributor
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  • 4 replies
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Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

GPavanKumK by Tera Contributor
  • 1161 Views
  • 6 replies
  • 0 helpfuls