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keerthikoru
Kilo Contributor

why in users if we adding the  role then instead of one role it is adding mutiple role  

11 REPLIES 11

Hello @keerthikoru ,

 I hope you are doing well . Does my response helps you ? 

 

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Dr Atul G- LNG
Tera Patron

Hi @keerthikoru 

Out of the box (OOB), many roles exist that inherit from /to other roles as well, so when you assign one role to a user, they automatically receive additional related roles."

 

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AndersBGS
Tera Patron

Hi @keerthikoru ,

 

Because a role can contain several roles.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
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yashkamde
Kilo Sage

Hello @keerthikoru ,

 

The roles other than you added are the child role which are inherited by the parent role (which you add),

 

If my response helped marked as helpful and accept the solution..

miftikhar20
Kilo Patron

Hi @keerthikoru,

It adds multiple roles because of Role Inheritance in ServiceNow.

When you assign one role, it may contain other child roles, so the system automatically adds them too.

Check:
User Role → Open Role → “Contains Roles” related list

It’s normal behavior, not an issue.


If my response helped, please mark it as the accepted solution so others can benefit as well. 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.