can i create separate approval notification for change, kb and item request ?

[NethraG]

I want to create a customized notification for approval for software requests, hardware requests, changes, and KB articles. However, when the one I have created for the software request triggers when a KB article is published, or a change request is made. Software request is approved via email, as many managers don't have an ITIL role. I am working on ITSM module.

[NethraG · Accepted solution]

Thank you. I followed the steps you mentioned, but I am not able to get the item=>catalog item fields. I am getting the image below.

What mignt be the reason I am not getting these fields? Thank you very much for your help.

[Itallo Brandão · Accepted solution]

Hello Nethra,

Upon closer analysis, I realized it's the sysapproval_approver table. Therefore, the correct dot walk path is below:

1. Show related fields;

2. Approval for -> Task Fields;

3. Requested Item (+);

4. Item -> Catalog Item Fields;

5. Category.

This path ensures you are looking at the specific item definition associated with the request being approved.

Best regards,
Brandão.