change and problem module is not reflecting in dev instances in australia

[singhkumarashis]

change and problem module is not reflecting in dev instances in Australia in spite of installing plugins

[JohnHicks]

This was my issue with Australia. I attempted to resolve it by:

1. Refreshing my instance. Had no effect. 
2. Following the instructions of the posts above and repairing both change and problem plugins and then clearing my cache. Had no effect. No change or problem management features displayed. 

I resolved it by releasing my Australia instance and requesting a Zurich instance. Upon obtaining a Zurich instance both Change and Problem Management features appeared in the menu. 

[erikgysen]

Hi, 

did you try and upgrade it to Australia afterwards?

Just asking because I need the Australia version.

I lost my perfectly working instance that was upgraded from Zurich to Australia after my summer holidays. 😕

Regards

[Dr Atul G- LNG]

Hi @erikgysen 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.