Compose Email stuck on loading for Problem,incidents records in Workspace

HimanshuS876326
Giga Contributor

Hi all,

I’m facing an issue in Customer Service Workspace where the Compose Email button is stuck on loading for Problem and Incidents records.

It does not open initially, but after a hard refresh, it starts working again and opens the new record compose email button, which is stuck on Loading.
This issue is only happening for the Problem, incident table — it works fine for Case and other tables.

Has anyone faced something similar?

Thanks.

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