Compose Email stuck on loading for Problem,incidents records in Workspace

HimanshuS876326
Giga Contributor

‎04-16-2026 05:45 AM

Hi all,

I’m facing an issue in Customer Service Workspace where the Compose Email button is stuck on loading for Problem and Incidents records.

It does not open initially, but after a hard refresh, it starts working again and opens the new record compose email button, which is stuck on Loading.
This issue is only happening for the Problem, incident table — it works fine for Case and other tables.

Has anyone faced something similar?

Thanks.

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Dr Atul G- LNG
Tera Patron
In response to HimanshuS876326

‎04-17-2026 01:41 AM

Yes mate, try repair plugin once.

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Ankur Bawiskar
Tera Patron

‎04-17-2026 01:50 AM

@HimanshuS876326 

Did you recently upgrade?

Raise a HI ticket with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

HimanshuS876326
Giga Contributor
In response to Ankur Bawiskar

‎04-17-2026 02:30 AM

Yes, we have a recent update with Now Assist—no other major upgrade.

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almiramcwl112
Tera Contributor

2 weeks ago

Hello, have you found the issue to this? I am facing the same issue and can't find out what's causing it. Thank you.

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