Compose Email stuck on loading for Problem,incidents records in Workspace

HimanshuS876326
Giga Contributor

3 weeks ago

Hi all,

I’m facing an issue in Customer Service Workspace where the Compose Email button is stuck on loading for Problem and Incidents records.

It does not open initially, but after a hard refresh, it starts working again and opens the new record compose email button, which is stuck on Loading.
This issue is only happening for the Problem, incident table — it works fine for Case and other tables.

Has anyone faced something similar?

Thanks.

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Dr Atul G- LNG
Tera Patron
In response to HimanshuS876326

3 weeks ago

Yes mate, try repair plugin once.

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron

3 weeks ago

@HimanshuS876326 

Did you recently upgrade?

Raise a HI ticket with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

HimanshuS876326
Giga Contributor
In response to Ankur Bawiskar

3 weeks ago

Yes, we have a recent update with Now Assist—no other major upgrade.

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