Delegate Approval

PrithisriV · an hour ago

I have assigned a delegate to one member. But the Delegate can approve the change but not the RITM . Why is it so

Dr Atul G- LNG · 20m ago

That is your logic. Could you please check from your side? Technically it should work — if all the approval delegation timings are correct, then the user should still be able to see the request in the portal. Even though the notification may not be delegated, the access/visibility should still function as expected.

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View solution in original post

Dr Atul G- LNG · an hour ago

Are you using the out-of-the-box (OOTB) delegation feature, or are you using the Granular Delegation plugin? Generally, this should work if you're using OOTB delegation. Are you seeing any errors? If so, could you please share them?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti · an hour ago

Hi @PrithisriV

Refer:

https://www.servicenow.com/community/app-engine-forum/approval-delegation/m-p/3458029

Servicenow Doc: Delegate approvals and tasks to another user

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

PrithisriV · an hour ago

Delegate can approve change request but not the RITM

Dr Atul G- LNG · an hour ago

is any change going that delegatee?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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